Overview

Zenlip is responsible for personal information under its control. We limit collection to information reasonably required to operate our website, complete transactions, deliver orders, prevent fraud and provide customer support.

Information we collect

Depending on how you use the site, we may collect:

• Contact details such as your name, email address, phone number and billing or shipping address.
• Order details, products purchased, transaction totals, tax and delivery information.
• Account information, saved preferences and communications with our support team.
• Technical information such as IP address, browser type, device information, pages viewed and approximate location.

Payment card details are processed by the payment provider available at checkout. Zenlip does not intentionally store full card numbers or security codes on its website.

How we use information

• Process payment, fulfil and deliver orders, and send service messages.
• Respond to questions, returns, delivery issues and privacy requests.
• Maintain accounts, prevent fraud, secure the website and troubleshoot errors.
• Measure site performance and improve navigation, products and customer service.
• Meet tax, accounting, legal and regulatory obligations.
• Send marketing only where permitted and where the required consent has been provided.

When we share information

We may share only the information needed with service providers that help us run the store, including payment processors, hosting and security providers, delivery carriers, analytics providers and professional advisers. These providers may use information only to perform services for us or as required by law.

We may also disclose information where required by law, to protect our rights or users, or in connection with a sale or reorganisation of the business. We do not rent personal information.

Cookies and similar technologies

Zenlip uses essential cookies to keep the site and cart working. We may also use preference, performance or analytics cookies to understand site use and improve the experience. Browser settings can block or delete cookies, but essential functions such as the cart and checkout may stop working.

Retention and security

We retain information only for as long as it is reasonably needed for the purposes described here, including customer support, order records, fraud prevention and legal obligations. We use administrative and technical safeguards designed to protect information. No internet transmission or storage system can be guaranteed completely secure.

Some service providers may process information outside your province or outside Canada. When that happens, the information may be subject to the laws of the place where it is processed.

Your choices and privacy rights

You may request access to, or correction of, personal information we hold about you. You may also ask questions about our privacy practices, withdraw consent where applicable, or request deletion where we are not required to retain the information.

You can unsubscribe from promotional email using the link in the message. Service messages about an order or account may still be sent when necessary.

Children

This website and its products are not intended for minors. We do not knowingly collect personal information from minors for the purpose of selling products.

Changes to this policy

We may update this policy when our practices, services or legal requirements change. The date at the top shows when it was last revised.

Contact us about privacy

Use our secure contact form and choose Privacy request. Include enough detail for us to locate the relevant information, but do not send payment card numbers or government identification through the form.

Submit a privacy request →